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Warranty Information |
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All products sold by PoolHub.com carry a manufacturer
warranty. The descriptions, claims, and installation
instructions for all products on our site are those of
the manufacturer. The consumer is responsible for
submitting all warranty claims to the manufacturer.
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Return Policy Details |
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We recommend that you inspect your purchases immediately
upon receipt for accuracy and shipping damage. It is
important to evaluate heaters or other items delivered
via common carrier while the delivery driver is
present. All products purchased from PoolHub.com may be
returned for a full refund, excluding specially ordered
items. Shipping costs are not included in the refund.
Returned items must be unused and in the original
delivered state. Installed merchandise is subject to the
manufacturers’ warranty. PoolHub.com must be notified of
your intent to return within 7 days of your receipt of
any item. Use the “contact us” link at the bottom of
this page to email a request for a Returned Goods
Authorization for your product. We will assign a RGA
number within 24 hours to document your return. Each RGA
number is good for only one item and must match the item
authorized for return. A minimum restocking fee of 15%
may be assessed on any item authorized for return after
seven days from your receipt or not in immediate resellable condition.
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| Canceled Orders |
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Our goal is to ship every order within 24 hours of receipt
(excluding weekends and holidays). If an order is canceled after it has
shipped, the shipping charges and return shipping charges will be
deducted from the product refund. The cancellation of a special order
will require a minimum restocking fee of 15%. If you must cancel an
order, contact us immediately via email using this
contact us link or
call us toll free at: 1-877-poolhub
(1-877-766-5482).
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